Empleos de ✨ Onboarding Specialist – Latin America en la empresa Owner en América Latina

La empresa Owner tiene disponibles oportunidades de trabajo para el puesto de ✨ Onboarding Specialist - Latin America en la región de América Latina. El tipo de empleo que ofrecemos es Jornada completa.

Buscamos candidatos que posean habilidades en Recursos humanos y cuenten con experiencia en No corresponde, así como ser personas honestas, disciplinadas y responsables.

Owner se dedica al sector Transporte, logística, & cadena de suministro y almacenamiento, por lo que si estás interesado en esta oferta laboral, puedes realizar tu solicitud directamente.

Informacion del trabajo

Descripción del trabajo

? Problem

Restaurant owners are one of the largest groups of small business owners in the world. These are incredibly hardworking individuals; many of them started as dishwashers, servers and cooks, and saved up for years to pursue their dream of being an owner one day.

But it is a challenging business, made even more complicated recently by the recent shift to a digital landscape. There is immense competition from 3rd party delivery tech companies who are stealing restaurants’ customers and charging exorbitant fees. Additionally, massive restaurant corporations are crushing independents using scale, advanced technology, and expansive marketing budgets.

✅ Solution

Owner.com’s mission is to help local business owners survive by leveling the playing field – by giving them an all-in-one solution to take back control of their business and truly own their online presence. The Owner platform powers everything from their SEO-optimized website to their online ordering system, while providing powerful email marketing and loyalty programs, reputation management, recruiting solutions, and more.

With Owner.com restaurant owners have full control over their customer relationships and data, saving them thousands each month in fees and helping them drive a massive increase in sales.

Owner whips up new tools for independent restaurants – TechCrunch

Restaurant Industry Insights with CEO Adam Guild – Bloomberg

We help local business owners survive and thrive by giving them the tools that they need to take back control of their customer relationships and maximize their profits.

? Team

With less than 80 employees, we have one of the highest ARR/headcount ratios of all-time in our category. Our team includes alumni from tech companies such as Instagram, Robinhood, Shopify, SpaceX, ServiceTitan and institutions such as Stanford, Brown, Wharton, Y Combinator and winners of The Pioneer tournament.

? Traction

Our business is growing extremely fast, generating millions of dollars in annualized revenue, and we are backed by $25 million+ in venture capital from highly renowned investors such as: Altman Capital, Redpoint Ventures, Jason Lemkin (SaaStr), Dylan Field (Figma), Marcus Lemonis (CNBC’s The Profit), Kimbal Musk (Restaurateur + Tech Entrepreneur) , and many more.

If you’re hungry to join a rapidly-scaling startup, Owner is the place for you.

? Role

As an Onboarding Specialist you will be the first to welcome a newly-signed partner to the Owner platform. Strong communication skills are a must to ensure alignment on expectations so that the restaurant has the highest quality launch, as soon as possible. Strong organizational skills are also vital because you’ll be balancing a portfolio of partners, all in different stages of the onboarding journey.

This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound emails, calls, and SMS messages from your partners. This gives you a unique opportunity to perfect your time management and client-facing skills. You’ll also partner closely with our product and engineering teams and have the opportunity to shape the future of the product.

We use Salesforce to log all activity; your success will be measured by your ability to collect necessary assets and information, coordinate internally across multiple teams, set proper expectations ahead of launch, and ensure a smooth handoff to the Customer Success Manager.

This is a 100% remote position based in the Latin America region.

? Within 30 days, you’ll:

• Complete new hire orientation and our onboarding training workshop
• Learn everything you need to know about restaurant partner personas, restaurant lingo, and the Owner product
• Shadow the current team to learn from your peers and engage with weekly call reviews with your manager
• Receive your first 10-15 partners to start onboarding; launch your first partner

? Within 60 days, you’ll:

• Tackle a queue of 30+ partners in an effort to strategically ramp up your onboarding portfolio for sustainable, continued growth
• Begin working on projects and initiatives that improve our internal processes and product
• Successfully launch 25-30 restaurant partners

? Within 90 days, you’ll:

• Tackle a queue of 30+ partners in an effort to strategically ramp up your onboarding portfolio for sustainable, continued growth
• Continue to work on projects and initiatives that improve our internal processes and product
• Successfully launch your next 25-30 partners

✅ Requirements

• SaaS client onboarding or software implementation experience
• Excellent English speaking and writing skills (native or fully bilingual)
• You thrive in fast-paced environments where changes and pivots won’t impact your ability to hit quota
• You invest in your own personal growth and development
• You’re genuinely passionate about independent restaurants and advocating for business owners
• It’s a plus if you’ve worked in a restaurant at one point in your career!

The estimated compensation for this role is the local equivalent to $28K-35K USD. The final compensation package depends on experience and location of the candidate.

Beneficio

• Bono por horas extras
• Gana experiencia
• Ambiente de trabajo cómodo