Empleos de Call Center Representative en la empresa Lift Forward Direct en Los Ángeles, California

La empresa Lift Forward Direct tiene disponibles oportunidades de trabajo para el puesto de Call Center Representative en la región de California. El tipo de empleo que ofrecemos es Jornada completa.

Buscamos candidatos que posean habilidades en Otro y cuenten con experiencia en Sin experiencia, así como ser personas honestas, disciplinadas y responsables.

La empresa ofrece un salario estimado competitivo de alrededor de L 9,200 - L 20,000 (por Mes). Sin embargo, este salario puede variar dependiendo de la decisión de la empresa.

Lift Forward Direct se dedica al sector Publicaciones en línea, por lo que si estás interesado en esta oferta laboral, puedes realizar tu solicitud directamente.

Informacion del trabajo

Descripción del trabajo

We are seeking a skilled and enthusiastic Call Center Representative to join our customer support team. As a Call Center Representative, you will play a crucial role in providing exceptional service and support to our valued customers. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring their overall satisfaction with our products and services. The ideal candidate will possess excellent communication skills, a customer-centric attitude, and the ability to adapt in a fast-paced environment.

Key Responsibilities:

• Customer Support: Handle incoming calls from customers promptly and professionally, addressing their questions, concerns, and requests in a friendly and efficient manner.
• Issue Resolution: Investigate and resolve customer complaints, problems, and inquiries, ensuring timely resolution and striving for first-call resolution whenever possible.
• Product Knowledge: Acquire a comprehensive understanding of our products, services, and policies to provide accurate information to customers and assist them effectively.
• Documentation: Maintain detailed records of customer interactions, feedback, and outcomes in the call center system, ensuring accurate data entry and organization.
• Upselling and Cross-Selling: Identify opportunities to promote additional products or services that align with the customer’s needs, aiming to enhance their overall experience.

Requirements:

• Education: High school diploma or equivalent. Additional education or certifications in customer service-related fields is a plus.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to communicate clearly and effectively with customers from diverse backgrounds.
• Empathy: Display empathy, patience, and understanding when dealing with customers, ensuring a positive customer experience even in challenging situations.
• Multitasking: Demonstrated ability to manage multiple tasks simultaneously, while maintaining attention to detail and accuracy.

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Beneficio

• Bono por horas extras
• Gana experiencia
• Ambiente de trabajo cómodo