Empleos de Care Companion en la empresa international company en Honduras

La empresa international company está ofreciendo oportunidades laborales para el puesto de Care Companion en la región de Honduras. El tipo de trabajo que ofrecemos es Otro.

Los criterios que buscamos en los candidatos son tener habilidades en con experiencia en principiantes/mayores, así como ser personas honestas, disciplinadas y responsables.

La estimación del salario ofrecido por esta empresa es bastante competitiva, alrededor de L 11,000 - L 21,000 (por Mes). Sin embargo, este salario puede aumentar o disminuir según la decisión de la empresa.

La empresa international company se dedica a la industria (según la empresa), por lo que si estás interesado en postularte, puedes hacerlo directamente.

Informacion del trabajo

Descripción del trabajo

Care Companion

Reports to: Team Manager

Company Overview

Care Solace makes it easier for clients to connect with mental health care resources and providers in their communities. The company partners with educational institutions to provide mental health care coordination services to their community. 

Our goal is to ensure communities have access to reliable, ethical, and high-quality mental health care services, regardless of income level. We exist to ensure every student, family member, and school-based staff member is not left to carry the heavy burden of finding accessible mental health care alone.

Our web-based care navigation system enables the fast, easy, and convenient connection of students and families in need of mental healthcare to qualified providers and resources. 

Duties & Responsibilities

• Handle incoming requests for services from school staff, students, and families.
• Conduct initial pre-screening assessment and collect basic information. 
• Contact potential providers that may match the individual’s needs and determine if the provider is a suitable match. 
• Follow all mandated reporting requirements and high severity procedures.
• Keep the client requesting services updated throughout the process.
• Respond to any incoming communication from clients, school staff and providers.
• Update Care Loop database as required.
• Connect clients with resources that meet their needs. 
• Conduct any follow up needed with the client to ensure they are happy with the service
• Document all activities and communications in Care Solace database 
• Clearly explain all Care Solace processes to the client throughout the process. 
• Notify appropriate staff for any high severity or life-threatening situations.
• Respond to all new cases within 15 minutes of receipt and respond to all communications for existing cases within 30 minutes of their receipt. 
• Performance measured
• achieving minimum monthly performance goals
• not having any mishandled cases 
• Meeting minimum quality standards as an ongoing basis

Qualifications & Expectations

• Minimum of 4 years in customer service/call center/sales role required. 
• Excellent customer service skills
• Bilingual in English and additional languages as required. 
• Ability to effectively communicate orally and in writing in English (& required language as needed).
• English proficiency
• Additional skills in other languages are a plus.
• Ability to work independently and in a team environment.
• Demonstrated commitment to the mission of Care Solace. 
• Willingness to go above and beyond what is required. 
• Positive customer support
• Ability to handle difficult customers. (i.e.., demanding, angry, frustrated) 
• Always have all required equipment. 
• Follow all protocols and procedures.
• Participate in all training as required.
• Availability to work 40 hours per week.
• Meeting required performance expectations as listed above.

Working Conditions

This is a remote position that requires working virtually with our remote teams. 

Beneficio

• ganar experiencia
• enseñar primero
• Obtener bonificación si se realizan horas extras