Empleos de Client Services Specialist – Technical Support en la empresa SVEN – The Digital 1st Agency en Quezón City, NCR (Región de la Capital Nacional)

La empresa SVEN - The Digital 1st Agency está brindando oportunidades de empleo para el cargo de Client Services Specialist - Technical Support en la región de NCR (Región de la Capital Nacional). El tipo de trabajo que ofrecemos es Jornada completa.

Estamos buscando candidatos con habilidades en Otro y experiencia en Algo de responsabilidad, así como personas honestas, disciplinadas y responsables.

El salario estimado ofrecido por nuestra empresa es bastante competitivo, alrededor de L 11,000 - L 21,000 (por Mes). Sin embargo, dicho salario puede variar dependiendo de la decisión de la compañía.

SVEN - The Digital 1st Agency se especializa en el sector Servicios de TI y consultoría de TI, por lo tanto, si estás interesado en postularte, puedes hacerlo directamente.

Informacion del trabajo

Descripción del trabajo

This is a remote position.

• Ensure client satisfaction through smooth project continuance and ongoing support for technical projects
• Manage the end-to-end operations different CMS/platforms for our clients
• Respond to client concerns or inquiries about troubleshooting L1 issues and requests through different channels: Email, Jira, Mobile, SMS
• Provides reports on issues, and escalates to the team when needed
• Prepare and analyze web/mobile/server reports, and provide insights on performance
• Create communications related to technical projects, including new features, downtime, upgrades, etc.
• Develop user/admin manuals and lead user training on using our tools and platforms

Requirements

• With at least 1 year work experience as a Technical Support or similar role

Benefits

SPARK PERSONAL BREAKTHROUGHS:

• Unplug, recharge, and relax with our paid general leaves.
• Catch up with friends, spend time with family, or give back to the community with our additional special leaves.
• Take care of your physical health through our HMO & life insurance coverage.
• Focus on your mental wellbeing through our mental health support services.
• Treat yourself to something good with our monthly support fund.

BREAK THROUGH WORKING NORMS:

• Create breakthroughs anywhere and everywhere with our Work-From-Anywhere setup.
• Achieve efficiency through Digital 1st equipment, tools, and systems.
• Establish meaningful connections with employee engagement programs.

ACHIEVE CAREER BREAKTHROUGHS:

• Take pride in yourself and your work through our employee recognition programs.
• Take time to achieve your best self with annual appraisals.
• Take charge of your career trajectory with our personal development plan.
• Take your skills to the next level with company-sponsored training.

Beneficio

• Ambiente confortable
• Se enseña al empezar a trabajar
• Bono de salario si hay horas extras