Empleos de CS & KYC Analyst en la empresa Bitso en América Latina

Published 9 months ago

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La empresa Bitso está brindando oportunidades de empleo para el cargo de CS & KYC Analyst en la región de América Latina. El tipo de trabajo que ofrecemos es Jornada completa.

Estamos buscando candidatos con habilidades en Finanzas y Ventas y experiencia en Sin experiencia, así como personas honestas, disciplinadas y responsables.

El salario estimado ofrecido por nuestra empresa es bastante competitivo, alrededor de L 9,700 - L 23,000 (por Mes). Sin embargo, dicho salario puede variar dependiendo de la decisión de la compañía.

Bitso se especializa en el sector Servicios financieros, por lo tanto, si estás interesado en postularte, puedes hacerlo directamente.

Informacion del trabajo

Compañía:Bitso
Posición:CS & KYC Analyst
Tipo de ubicación de trabajo:Remote
Región:América Latina
Función laboral:Finanzas y Ventas
Nivel de antigüedad:Sin experiencia
Salario:HNL 9.700 - HNL 23.000 per Month
Tipo de empleo:Jornada completa
Industria:Servicios financieros

Descripción del trabajo

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

Customer Support is a strategic and vital area in Bitso. We want our platform to be where our users feel supported regarding time, quality, and experience. And that’s why the Customer Support & KYC Analyst role is a key partner in making things happen, proactively looking for solutions, and bringing new ideas to the table.

This role will own the end-to-end customer and KYC processes. It will work across different areas such as Compliance, Engineering, Fraud, and Platform while using different digital channels and a ticketing system including customer queries, complaints, and account verifications.

Also, reviews new and existing customers’ profiles and risk attributes. They must be the gatekeepers and auditors of account opening processes, ensuring new customers are compliant and customers have their accounts enabled and configured according to their risk profiles.

Reports To

KYC Manager

Who You Are

Failure to meet any of the following required qualifications could result in an automatic rejection.

  • Customer-centric and passionate about providing a world-class customer experience
  • 6 months to 1+ years of experience as Customer Support, KYC Agent, or Customer Service Agent.
  • Willing to adapt to different working schedules, flexibility, and ability to handle multiple client cases
  • Strong communication skills and experience in direct or digital contact with clients.
  • We value honesty, integrity, and proactive and meticulous people. With a great sense of responsibility and teamwork spirit.
  • Be flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
  • Critical thinking mind with a keen eye for complex problem solving
  • Ability to spot issues, address conflicts and escalate when appropriate
  • Ability to work independently and manage multiple priorities
  • English language proficiency and native Spanish
  • Being a Bitso fan is a great plus for us!

What You Will Do

  • Receive and respond to all incoming requests through support channels.
  • Provide the first response to all requests within the service level agreement (SLA) response times.
  • Communicate with internal and external stakeholders in an effective and empathetic manner.
  • Compile the requirements of the user according to the client’s request.
  • Document and alert the team of sudden problems (based on user reports) in the internal messaging software.
  • Work with customer advocacy to operationalize and standardize new and existing policies, processes, and procedures.
  • Set a high bar for support analysts by setting an example through performance and work ethic.
  • Act as an SME for the onboarding process
  • Review and validate the user’s documentation
  • Provide detailed account setup walkthrough and be able to troubleshoot issues during the onboarding process.
  • Identify and escalate risk components such as AML or Fraud concerns.

Who We Are

With over 7 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

We are here to make a lasting impact on our customer’s lives and we do so by embracing our core values:

  • Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture.
  • Drive Change: we’re fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact.
  • Choose Bold Honesty: we seek the truth, especially when it’s uncomfortable, in our teams, products and business reality because that will uncover where we need to focus.
  • Be An Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results.

Learn more about our culture and values.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

  • Me Time program, including unlimited paid time off.
  • Remote-first work environment.
  • Employee Stock Option program.
  • Zero trading fees through our Bitso app.
  • Extended Family Leave policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
  • Premium health, dental and life insurances in Mexico, Brazil and Argentina.
  • Mental wellness platform.
  • Volunteering days.
  • Subsidized caregiving for children, adults or pets.
  • Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

  • These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
  • This role is expected to work remotely.
  • To see our Privacy Policy please click here.

Beneficio

  • Ambiente confortable
  • Se enseña al empezar a trabajar
  • Bono de salario si hay horas extras

Información de solicitud de empleo

La información que proporcionamos anteriormente puede actualizarse repentinamente, siga buscando la información completa a través del botón "Aplica ya" o en el sitio web oficial de la empresa Bitso, para no encontrar eventos no deseados.

Consejos del administrador: solicitar un trabajo es gratis.

Ojalá consigas el trabajo que deseas.

Instrucciones

  • Haga clic en el botón "Aplica ya" arriba.
  • Después de eso, será dirigido a la página de Envío de Solicitudes, hay consejos para enviar solicitudes y entrevistas.
  • En la página de envío de solicitudes, haga clic en el botón "Formulario de solicitud".
  • En esa página puede ver información más completa de la empresa y ver la cantidad de personas que solicitan el trabajo.
  • Lo siguiente es hacer clic en "Aplicar".
  • Por favor, regístrese en el sitio web si no tiene una cuenta, pero si la tiene, puede llenar inmediatamente el formulario de solicitud.
  • Finalizado.

Información de la empresa

Bitso

Bitso es una plataforma de cambio de criptomoneda mexicana que se estableció en 2014. Bitso proporciona una plataforma segura para la gente comprar, vender y usar criptomonedas como Bitcoin y Ethereum. La compañía también ofrece servicios de financiación, como transferencias bancarias, tarjeta de débito y compras con tarjeta de crédito que les ayudan a los usuarios a transferir fondos a su cuenta de Bitso. También ofrecen servicios de copiadora de comercios, entrenamiento para principiantes y soporte al cliente para ayudar a los usuarios a invertir con seguridad y sin entrar en riesgo. Bitso también patrocina contenido, eventos y actualizaciones relacionadas con las criptomonedas.

Consulta otras vacantes de la empresa: Bitso