Empleos de Customer and Operations Assistant en la empresa HireLATAM en Honduras

La empresa HireLATAM está ofreciendo oportunidades laborales para el puesto de Customer and Operations Assistant en la región de Honduras. El tipo de trabajo que ofrecemos es Jornada completa.

Los criterios que buscamos en los candidatos son tener habilidades en Atención al cliente y Gestión de proyectos con experiencia en Director, así como ser personas honestas, disciplinadas y responsables.

La empresa HireLATAM se dedica a la industria Servicios de instalaciones, por lo que si estás interesado en postularte, puedes hacerlo directamente.

Informacion del trabajo

Descripción del trabajo

Job Title: Customer Support and Operations Assistant (Major Maids)

Location: Tampa Fl (REMOTE)

Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support and Operations Assistant for our esteemed Cleaning Company. As a Customer Support and Operations Assistant, you will be our client’s first point of contact, providing exceptional customer service and resolving any inquiries or concerns they may have. Your main objective will be to ensure customer satisfaction, uphold our company’s reputation, and contribute to the growth of our business. We offer competitive compensation, training opportunities, and a supportive work environment where your contributions will be valued. Join our team and play a pivotal role in ensuring our customers have a delightful experience with our Cleaning Company!

Responsibilities:

• Respond promptly and professionally to incoming customer inquiries via phone or chat.
• Provide accurate information about our cleaning services, pricing, packages, and availability to potential and existing customers.
• Listen attentively to customer concerns and address them effectively, striving to exceed their expectations.
• Assist customers with scheduling appointments, rescheduling, and cancellations as needed, while considering their preferences and availability.
• Collaborate closely with our cleaning teams to ensure smooth operations and timely completion of services.
• Maintain an organized and up-to-date customer database with accurate records of interactions, feedback, and service requests.
• Actively promote customer loyalty and satisfaction by offering personalized recommendations and additional services that align with their needs.
• Resolve any billing issues, invoicing discrepancies, or payment concerns professionally and efficiently.
• Liaise with other departments within the company to coordinate special requests, address escalated customer concerns, and ensure smooth service delivery.
• Continuously stay updated on our company’s cleaning techniques, products, and policies to provide accurate and relevant information to customers.

Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Proven experience in a customer support or similar role.
• Exceptional verbal and written communication skills with clear professional conversational skills (advanced english)
• Ability to actively listen to customers, empathize with their concerns, and provide effective solutions.
• Strong computer skills and proficiency in using customer support software, email systems, and databases.
• Excellent organizational and time management skills to handle multiple customer inquiries simultaneously.
• Ability to remain calm and composed in high-pressure situations and deliver exceptional service even during peak times.
• Demonstrated problem-solving abilities and a proactive mindset to address customer concerns and find resolutions.
• Availability to work flexible hours, including weekends or evenings, to accommodate customer needs.
• Passion for delivering exceptional customer service and maintaining a positive, customer-centric attitude

Payment/Schedule

• $100-$1120 USD Monthly Base Compensation
• 40 hours a week (Monday through Friday) from 8:00 am EDT to 4:30 pm EDT (30 min to 1 hr lunch available)
• Payment frequency twice a month (via payment platform such as Wise or equivalent)

If you are interested, please fill out the application on the following form (won’t be considered without completing the form) – https://recruiterflow.com/hirelatam/jobs/68

Beneficio

• ganar experiencia
• enseñar primero
• Obtener bonificación si se realizan horas extras