Empleos de Customer Support Coordinator – RethinkBH en la empresa RethinkFirst en Phoenix, Arizona

La empresa RethinkFirst está ofreciendo oportunidades laborales para el puesto de Customer Support Coordinator - RethinkBH en la región de Arizona. El tipo de trabajo que ofrecemos es Jornada completa.

Los criterios que buscamos en los candidatos son tener habilidades en Otro con experiencia en Intermedio, así como ser personas honestas, disciplinadas y responsables.

La estimación del salario ofrecido por esta empresa es bastante competitiva, alrededor de L 9,300 - L 23,000 (por Mes). Sin embargo, este salario puede aumentar o disminuir según la decisión de la empresa.

La empresa RethinkFirst se dedica a la industria Publicaciones en línea, por lo que si estás interesado en postularte, puedes hacerlo directamente.

Informacion del trabajo

Descripción del trabajo

Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (

The Customer Support Coordinator works with our customers worldwide to assist with troubleshooting software problems, training and ongoing support needs. The ideal candidate will have experience in a customer-facing role and be very comfortable learning new technologies to support our users. Must be ready to field calls, emails, and live chat on an ongoing basis, plus contribute to our product development process.

Job Duties:

• Act as the point of contact for all software related concerns from customers
• Work collaboratively with our engineering, product management, and customer success to resolve customer issues and ensure customer satisfaction
• Investigate and document potential software problems for the engineering team to resolve
• Identify potential training gaps and provide guidance to customers for software training questions
• Respond to the needs of professional services and sales staff
• Manage input and reports with our customer relationship management (CRM) system
• Test new product features and software improvements

Characteristics:

• Highly flexible; able to adjust quickly to changing demands in a fast-paced environment
• Creative problem solver; able to analyze both hard data and people situations
• Strong work ethic and follow-up skills; able to work well as a team with staff in the office and field
• Organized multi-tasker; able to create spreadsheets, workflows, and manage CRM system
• Excellent interpersonal skills in person and (especially) on the phone
• Fast learner

Requirements:

• Bachelor’s degree
• 1+ years experience in behavioral health or special education
• Must be comfortable working with technology and fluent in Microsoft Office
• Experience with product or technical support is highly preferred

Benefits

• Competitive medical, dental, and vision benefits
• 401k plus company match
• Flexible PTO and company paid holidays
• Access to RethinkCare and ability to gift to 5 friends and family members

Job Type: Full-time, Monday – Friday, Pacific Time business hours

Pay: $35,00 – $40,00 per year

Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, LA, MA, MD, MI, MO, NC, NH, NJ, NV, OH, PA, TX, VA, WA, WI

Our commitment to an inclusive workplace

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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Beneficio

• Ambiente confortable
• Se enseña al empezar a trabajar
• Bono de salario si hay horas extras