Empleos de Debt Collector en la empresa Collective Solution en San Pedro Sula, Cortés

La empresa Collective Solution tiene disponibles oportunidades de trabajo para el puesto de Debt Collector en la región de Cortés. El tipo de empleo que ofrecemos es Jornada completa.

Buscamos candidatos que posean habilidades en y cuenten con experiencia en No corresponde, así como ser personas honestas, disciplinadas y responsables.

Collective Solution se dedica al sector Asesoría de externalización y deslocalización, por lo que si estás interesado en esta oferta laboral, puedes realizar tu solicitud directamente.

Informacion del trabajo

Descripción del trabajo

This is an exciting opportunity to be a part of one of the best BPOs in Honduras

Debt Collector Agents respond to inbound/outbound inquiries from our clients’ customers in USA, use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and clearly communicate effective and helpful solutions.

Responsibilities

• Manage incoming/outbound calls from customers.
• Provide appropriate follow up which may include outbound calls.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative and helpful.
• Maintains productivity and quality standards.
• Demonstrates appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• All other duties as assigned.

Qualifications

Language/Communication Skills

• +85% English level
• Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.

Technical Skills

• Ability to type 30 words per minute with 90% accuracy.
• Basic computer proficiency.

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties

Documentation

• High School diploma or GED
• +18 years of age
• New Honduran ID
• Health Card
• Updated CV
• Three Personal references

MUST HAVE COLLECTIONS OR SALES EXPERIENCE

Beneficio

• Bono por horas extras
• Gana experiencia
• Ambiente de trabajo cómodo