Empleos de Implementation Specialist en la empresa PartnerHero en San Pedro Sula, Cortés

Published 9 months ago

Esta publicación de vacante tiene más de 30 días, es posible que ya no sea válida, haga clic en el botón "Solicitar ahora" en la parte inferior para obtener más información.

Selecciona un idioma

La empresa PartnerHero está brindando oportunidades de empleo para el cargo de Implementation Specialist en la región de Cortés. El tipo de trabajo que ofrecemos es Jornada completa.

Estamos buscando candidatos con habilidades en Tecnología de la información y experiencia en Sin experiencia, así como personas honestas, disciplinadas y responsables.

El salario estimado ofrecido por nuestra empresa es bastante competitivo, alrededor de L 9,300 - L 23,000 (por Mes). Sin embargo, dicho salario puede variar dependiendo de la decisión de la compañía.

PartnerHero se especializa en el sector Asesoría de externalización y deslocalización, por lo tanto, si estás interesado en postularte, puedes hacerlo directamente.

Informacion del trabajo

Compañía:PartnerHero
Posición:Implementation Specialist
Región:Cortés, San Pedro Sula - Cortés
Función laboral:Tecnología de la información
Nivel de antigüedad:Sin experiencia
Salario:HNL 9.250 - HNL 23.450 per Month
Tipo de empleo:Jornada completa
Industria:Asesoría de externalización y deslocalización

Descripción del trabajo

Role Details
Type of Support: Omnichannel (Email, chat, phone, social media)
Contract Duration: Full-time/Permanent
Training Schedule: To be determined
Work Schedule: To be determined
Work Type and Location: Hybrid, San Pedro Sula,Tegucigalpa
Expected Start Date: ASAP
About The Role
PartnerHero builds remote customer experience solutions for many exciting and young companies. We see a growing need to support internal systems and are looking for an experienced technical implementation specialist to implement and administer modern help desk tools such as Zendesk, Gorgias, and Intercom as well as assist with implementation on other support-related tools. Any amount of Salesforce Service Cloud experience would be a large benefit.
In this role, you’ll be working with a team of implementation specialists supporting our Partners’ help desk systems. Our team works closely with our Partners to drive, build, and deliver value and improve Customer Experience and Agent efficiency. Most of your team will be based in Latin America, the Philippines, and the United States.
We are looking for bright, motivated, articulate, detail-oriented candidates with a desire to help and coach your team to exceed our partner’s expectations.
You’ll Be…

  • Setting up, configuring, and changing administrative settings for the helpdesk and other tools on behalf of our Partners
  • Debugging or troubleshooting workflow errors in a system and providing recommended solutions
  • Scoping and discussing potential improvements and solutions with the Partner points of contact
  • Completing and Tracking work being performed in a timely manner and setting appropriate expectations
  • Observing potential improvement opportunities and recommend solutions before the partner requests them
  • Providing advice to customers as requested on tools and settings that may benefit them
  • Seeking opportunities consistently to serve the partner (and your team) better and follow through on implementation
  • Reflecting PartnerHero’s core values in everything you do (humility, ownership, growth, care for others, and manifest trust)

What You Bring To The Table

  • Excellent written and spoken communication skills
  • Extensive experience in a Helpdesk solution (especially Zendesk) both hands-on and in system design (Administration)
  • Experience with Salesforce Service Cloud
  • 4+ years of technical CS, implementations, or operations experience
  • Amazing customer service sensibilities
  • Track record of building relationships with stakeholders
  • Proficiency in G-Suite/MS Office (gSheets/Excel is a must)
  • Ability to implement CRM triggers and automation, and to utilize webhooks
  • Tech-savvy and willing to learn new products
  • Highly reliable and wonderful to work with
  • You’re excited to work in a fast-paced, dynamic startup environment
  • Nice to have
    • Zendesk, Salesforce Service Cloud, or Gorgias Certification
    • Certifications or experience with Salesforce or other CRMs / Helpdesks
    • Be able to support and work at the API level between Helpdesk solutions and other software suites / Rest APIs
    • Strong knowledge of the Helpdesk ecosystem, with experience/opinions on multiple tools
    • Experience in a Support Engineer role
    • Experience with data analytics

What We Provide

  • Hybrid workplace – depending on the partner, role, management, and/or personal workspace
  • Overtime is available if applicable
  • Competitive compensation based on experience
  • Attractive benefits package including medical, dental, and vision options based on location
  • Access to free posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 100+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How We’re Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
Read more about our Core Values and story
PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center

Beneficio

  • ganar experiencia
  • enseñar primero
  • Obtener bonificación si se realizan horas extras

Información de solicitud de empleo

La información que proporcionamos anteriormente puede actualizarse repentinamente, siga buscando la información completa a través del botón "Aplica ya" o en el sitio web oficial de la empresa PartnerHero, para no encontrar eventos no deseados.

Consejos del administrador: solicitar un trabajo es gratis.

Ojalá consigas el trabajo que deseas.

Instrucciones

  • Haga clic en el botón "Aplica ya" arriba.
  • Después de eso, será dirigido a la página de Envío de Solicitudes, hay consejos para enviar solicitudes y entrevistas.
  • En la página de envío de solicitudes, haga clic en el botón "Formulario de solicitud".
  • En esa página puede ver información más completa de la empresa y ver la cantidad de personas que solicitan el trabajo.
  • Lo siguiente es hacer clic en "Aplicar".
  • Por favor, regístrese en el sitio web si no tiene una cuenta, pero si la tiene, puede llenar inmediatamente el formulario de solicitud.
  • Finalizado.

Información de la empresa

PartnerHero

PartnerHero es una empresa especializada en gestionar los procesos de atención al cliente a través de los canales digitales. Estamos comprometidos con la innovación, la tecnología y el servicio de calidad que ofrecemos a nuestros clientes. Utilizamos herramientas de inteligencia artificial, chatbots y análisis de datos avanzados para mejorar nuestra eficiencia y proporcionar la mejor experiencia al cliente. Estamos comprometidos a proporcionar los mejores productos y servicios a los clientes. Trabajamos para mejorar el nivel de atención al cliente y garantizar altos niveles de satisfacción.

Consulta otras vacantes de la empresa: PartnerHero