Empleos de IT Support Specialist (San Pedro Sula) en la empresa PartnerHero en San Pedro Sula, Cortés

La empresa PartnerHero está brindando oportunidades de empleo para el cargo de IT Support Specialist (San Pedro Sula) en la región de Cortés. El tipo de trabajo que ofrecemos es Jornada completa.

Estamos buscando candidatos con habilidades en Tecnología de la información y experiencia en Sin experiencia, así como personas honestas, disciplinadas y responsables.

PartnerHero se especializa en el sector Asesoría de externalización y deslocalización, por lo tanto, si estás interesado en postularte, puedes hacerlo directamente.

Informacion del trabajo

Descripción del trabajo

Role Details
Type of Support: Helpdesk
Contract Duration: Full Time
Training Schedule: Monday through Friday, 8:00 am – 5:00 pm | Weekends off
Work Schedule: Monday to Friday or Tuesday to Saturday 8:00 am to 5:00 pm on-call rotation on Weekends
Work Type and Location: Onsite in San Pedro Sula
Expected Start Date: June 2023

About The Role

Looking to jump-start your IT career? Looking for the next best thing in your IT career?PartnerHero is looking for a talented IT Support Specialist. We’re currently searching for passionate candidates with up-to-date knowledge and expertise for the role of Information Technology support. Your main focus will be to provide IT-related support for PartnerHero associates in their daily tasks, maintain IT-related databases, and troubleshoot production-oriented problems that may arise.

We constantly interact with people, whether in-person or remotely, to support and troubleshoot any situation that may be impacting their ability to perform their tasks. Efficient response, good communication skills, and willingness to assist are essential aspects of the role.

As an IT Support Specialist for our IT department, your main focus will be to maintain operational systems status, which includes internet/network, hardware, software, and equipment databases. You will also be responsible for responding to support requests in person or via email and/or chat.

You’ll Be…

• Help Desk support
  • Monitoring PartnerHero’s IT help center and relevant Slack channels and responding to support requests
  • Performing hands-on and remote desktop and system support for a global workforce
  • Identifying common trends and underlying problems
  • Performing admin tasks within various cloud platforms (Google Workspace, Slack, etc.)
  • Developing and maintaining process and troubleshooting documentation in the PartnerHero IT knowledge base
• Equipment management
  • Preparing and assigning equipment to new hires
  • Reviewing returned equipment and update
  • Working with Talent Acquisition and Talent Management to identify equipment needs
  • Patching and providing maintenance toOS/Application
• IT inventory management
  • Tracking and updating IT assets within PartnerHero’s asset management platform
  • Updating equipment assignments/status
• Quality
  • Educating associates and presenting information on IT policies
  • Updating self-help documents so associates can solve minor issues on their own
  • Leading basic troubleshooting workshops
  • Participating in routine security audits in collaboration with PartnerHero’s information security program
  • Participating in incident response as needed
• Network
  • Troubleshooting and performing Network maintenance
  • Ensuringmaximum uptime
  • Scheduling/manually deploying firmware updates while minimizing downtime

What You Bring To The Table

• Strong English skills both Written and Spoken
• 1-2 years of experience in information technology or technical support
• Great interpersonal and customer service skills
• Problem-solving skills
• Excellent written/verbal communication skills
• Extensive familiarity with Windows & MacOS operating systems
• Familiarity with cloud platforms such as Google Workspace, Slack, Monday.com, and others
• Understanding of network fundamentals
• Proactive and self-manageable
• Process-oriented
• Teamwork mentality
• Good eye for process improvement

What We Provide

• Hybrid workplace – depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 100+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

Read more about our Core Values and story here.

Beneficio

• Bono por horas extras
• Gana experiencia
• Ambiente de trabajo cómodo