Empleos de IT Support Specialist (Tegucigalpa) en la empresa PartnerHero en Tegucigalpa, Francisco Morazán

La empresa PartnerHero está ofreciendo oportunidades de empleo para el puesto de IT Support Specialist (Tegucigalpa) en la región de Francisco Morazán. El tipo de trabajo que ofrecemos es Jornada completa.

Los criterios que buscamos en los empleados son tener habilidades en Tecnología de la información con experiencia en Sin experiencia, así como ser personas honestas, disciplinadas y responsables.

La estimación salarial ofrecida por esta empresa es bastante competitiva, alrededor de L 9,500 - L 21,000 (por Mes). Sin embargo, este salario puede variar dependiendo de la decisión de la empresa.

La empresa PartnerHero se dedica a la industria Asesoría de externalización y deslocalización, por lo que si estás interesado en solicitar un puesto en esta empresa, puedes registrarte directamente.

Informacion del trabajo

Descripción del trabajo

Role Details
Type of Support: Helpdesk
Contract Duration: Full Time
Training Schedule: Monday through Friday, 8:00 am – 5:00 pm | Weekends off
Work Schedule: Monday to Friday or Tuesday to Saturday 8:00 am to 5:00 pm on-call rotation on Weekends
Work Type and Location: Onsite in Tegucigalpa
Expected Start Date: July 2023
About The Role
Looking to jump-start your IT career? Looking for the next best thing in your IT career? PartnerHero is looking for a talented IT Support Specialist. We’re currently searching for passionate candidates with up-to-date knowledge and expertise for the role of Information Technology support. Your main focus will be to provide IT-related support for PartnerHero associates in their daily tasks, maintain IT-related databases, and troubleshoot production-oriented problems that may arise.
We constantly interact with people, whether in-person or remotely, to support and troubleshoot any situation that may be impacting their ability to perform their tasks. Efficient response, good communication skills, and willingness to assist are essential aspects of the role.
As an IT Support Specialist for our IT department, your main focus will be to maintain operational systems status, which includes internet/network, hardware, software, and equipment databases. You will also be responsible for responding to support requests in person or via email and/or chat.
You’ll Be…

• Help Desk support
• Monitoring PartnerHero’s IT help center and relevant Slack channels and responding to support requests
• Performing hands-on and remote desktop and system support for a global workforce
• Identifying common trends and underlying problems
• Performing admin tasks within various cloud platforms (Google Workspace, Slack, etc.)
• Developing and maintaining process and troubleshooting documentation in the PartnerHero IT knowledge base
• Equipment management
• Preparing and assigning equipment to new hires
• Reviewing returned equipment and update
• Working with Talent Acquisition and Talent Management to identify equipment needs
• Patching and providing maintenance to OS/Application
• IT inventory management
• Tracking and updating IT assets within PartnerHero’s asset management platform
• Updating equipment assignments/status
• Quality
• Educating associates and presenting information on IT policies
• Updating self-help documents so associates can solve minor issues on their own
• Leading basic troubleshooting workshops
• Participating in routine security audits in collaboration with PartnerHero’s information security program
• Participating in incident response as needed
• Network
• Troubleshooting and performing Network maintenance
• Ensuring maximum uptime
• Scheduling/manually deploying firmware updates while minimizing downtime

What You Bring To The Table

• Strong English skills both Written and Spoken
• 1-2 years of experience in information technology or technical support
• Great interpersonal and customer service skills
• Problem-solving skills
• Excellent written/verbal communication skills
• Extensive familiarity with Windows & MacOS operating systems
• Familiarity with cloud platforms such as Google Workspace, Slack, Monday.com, and others
• Understanding of network fundamentals
• Proactive and self-manageable
• Process-oriented
• Teamwork mentality
• Good eye for process improvement

What We Provide

• Hybrid workplace – depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 100+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How We’re Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
Read more about our Core Values and story
PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center

Beneficio

• Ambiente confortable
• Se enseña al empezar a trabajar
• Bono de salario si hay horas extras