Empleos de Social Media and Email Support (Honduras) en la empresa PartnerHero en San Pedro Sula, Cortés

La compañía PartnerHero ha abierto oportunidades de empleo para el puesto de Social Media and Email Support (Honduras) en la región de Cortés. El tipo de trabajo que ofrecemos es Jornada completa.

Los requisitos que buscamos en los candidatos son tener habilidades en Marketing y Ventas con experiencia en Sin experiencia, además de ser honestos, disciplinados y responsables.

La estimación del salario ofrecido por esta empresa es bastante competitiva, alrededor de L 9,700 - L 23,000 (por Mes). Sin embargo, este salario puede variar dependiendo de la decisión de la empresa.

La compañía PartnerHero se dedica al sector Asesoría de externalización y deslocalización, por lo que si estás interesado en solicitar, puedes hacerlo directamente.

Informacion del trabajo

Descripción del trabajo

Role Details
Type of Support: Omnichannel (Email, social media, and when required phone support)
Contract Duration: Permanent
Training Schedule:2 weeks, Monday to Friday, 7:00 am – 4:00 pm HN Time
Work Schedule: Full-time. Availability to work a schedule between 6:00 am – 7:00 pm. Days off will be determined later on
Work Type and Location: Hybrid in San Pedro Sula and Tegucigalpa
Expected Start Date:July 20, 2023
About The Role

Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We’re looking for someone with exceptional skills and experience. You will need to be the type of person who regularly communicates in written English so you can effectively represent a US-based brand.

We’re looking for a smart, friendly, creative, experienced customer service professional. Someone naturally empathetic with a flexible attitude. This role requires the ability to easily adapt to change and work without compromising quality or attention to detail in anything you do. A successful candidate is able to think creatively and embody our customer-first mentality as you offer guidance and knowledge about the product. You’re also expected to take the initiative by identifying program needs and suggesting changes as needed.

You’ll Be…

• Providing friendly and helpful responses to customer support tickets via email and over the phone
• Engaging with customers via our social media channels and addressing any customer service-related inquiry
• Mastering the product, learning all of its nuances, and keeping current with the latest updates and policies
• Taking the time to become an expert on the offerings of the brand so you can represent the company effectively
• Sharing feedback to the team on top issues or areas of improvement to drive more value to customers
• Proposing new business processes and content that can be used to address common customer questions
• Contributing to the customer knowledge base and internal documentation
• Troubleshooting any technical issues reported by customers
• Preparing and updating documents for data entry
• Entering data into authorized reports/files and ensuring its accuracy

What You Bring To The Table

• Excellent spoken and written English (C2 Level)
• Preferred social media experience
• Experience handling refunds, orders, and replacements in Shopify
• Strong understanding of service level expectations and striving to meet or exceed them without compromising the customer experience
• Ability to keep current with frequent product and process changes with limited advance notice
• Highly empathetic, and committed to strong teamwork and collaboration
• Amazing customer service sensibilities
• Proactive attitude and ability to work remotely with limited supervision
• Strong reading comprehension and problem-solving skills
• More web and computer-savvy than the average person
• The desire to stretch yourself and learn new skills
• Strong attention to detail
• Familiarity Gorgias (CRM platform) preferred
• A passion for health and fitness products is preferred
• Capable of managing the balance between working independently and as part of a team

What We Provide

• Hybrid workplace – depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 100+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

Read more about our Core Values and story here.

Beneficio

• Ambiente confortable
• Se enseña al empezar a trabajar
• Bono de salario si hay horas extras